Front Desk / Customer Service Representative
Part Time • Warrington
Goldfish Swim School in Doylestown is looking for experienced front desk/customer service associates. Evenings and weekend morning shifts available. Weekends are not required.
Please note this is a year round position - if you are just looking for summer work please apply to our summer position through the link! -
https://goldfish-swim-school-doylestown.careerplug.com/j/01parfa
https://goldfish-swim-school-doylestown.careerplug.com/j/01parfa
Available Shift Hours:
Monday evenings: 3:30pm-7:15pm
Tuesday-Thursday evenings: 3:30pm-7:45pm
Saturday & Sunday mornings: 8:30am-12:45pm
STARTING EXPERIENCED RECEPTIONIST POSITIONS START AT $16/hr + Bonus Opportunities.
Requirements:
- Previous front desk experience (1 year required)
- Previous POS and scheduling experience (1 year required)
- Previous administrative or receptionist experience (1 year preferred)
- Must possess strong verbal and written communication skills
- Ability to work with children
- Front Desk employees MUST be a minimum of 18 years old by date of hire
- Ability to effectively handle tasks simultaneously and excellent multi-tasking skills
- Strong interpersonal skills and organizational skills
- Knowledge of basic computer skills
- Comfortable conducting marketing calls
- Lifeguard/ CPR certification - we do all certification in house and it is not required to have before employment
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with scheduling lessons and class changes.
- Greets and welcomes members as they come in the facility.
- Assists members with purchases of merchandise and vending.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Well versed in all year-round products, services offered, seasonal offers and special events.
- Checks voicemail and email correspondence and responds in a timely manner.
- Makes collection calls to resolve open account problems.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Compensación: $14.00 - $18.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!